Please enable JavaScript in your browser to complete this form.First Name *First NameLast Name * Last NameTitle *Email *Please use your company email.Phone *Ticket InformationTicket Type *IncidentProblemRequestChangeIncident - An unplanned interruption to an IT service or reduction in the quality of an IT service. Problem - A cause of one or more incidents. Request - Informal request for something to be provided; Service/Product Change - Formal request for modification made to an organization's IT infrastructure, processes, services, products, applications, vendors, or anything else that implicitly or explicitly affects the organization's service delivery.Priority *LowMediumHighCriticalLow - Can be done within a week or two. Medium - Can be done within a day or two. High - Need by the end of the day. Critical - Need done within the hour.Impact *No ImpactMinorMajorCrisisNo Impact - No impact to current operations or financial loss. Minor - Work can be completed with little to no affect or negligible financial loss. Major - Major impact to operations or noticeable financial impact. Crisis - No work can be done for the organization or significant financial loss will incur.Primary Category *Workstation SupportNetwork SupportPrinter/Scanner SupportServer SupportPhone/VTC SupportSecurity SupportChange RequestPurchase RequestEnterprise Software SupportWebsite SupportPlease pick the primary categoryPrimary Category (LYND) *Workstation Support (LYND)Network Support (LYND)Printer/Scanner Support (LYND)Server Support (LYND)Phone/VTC Support (LYND)Security Support (LYND)RealPage Support (LYND)Web Applications (LYND)Property Request (LYND)Marketing (LYND)Contracts (LYND)Purchase Request (LYND)Enterprise Application Support (LYND)Change Request (LYND)Please pick the primary categorySub-Category - Workstation Support *Software IssueHardware IssueInstall/Remove SoftwareOnboardOffboardAccount IssueBackup SupportSecurity IssueOtherChange RequestSub-Category - Network Support *Network OutageNetwork SlowWiFi IssueVPN IssueChange RequestHardware IssueOtherOnboardOffboardWireless IssueAllow IP/Port/FQDNBlock IP/Port/FQDNSite to Site VPN IssueClient VPN IssueSub-Category - Printer/Scanner Support *Install/Remove ScannerScan IssueInstall/Remove PrinterPrint IssueAddress Book SupportChange RequestOtherSub-Category - Server Support *Add/Remove Role or ServiceInstall/Remove HardwareChange RequestInstall/Remove ServerCreate/Remove VMService IssueInstall/Remove SoftwareCreate/Restore BackupBackup IssueHardware IssueVirtualization IssueOnboardConnection IssueOffboardOtherAdd/Remove/Modify AccountSub-Category - Phone/VTC Support *Phone IssueOtherFax IssueVTC IssueOutageApplication IssueChange RequestInstall/RemoveSub-Category - Security Support *Phishing AttemptPhishing Success (Clicked Link)Phishing Success (Remote Access Gained)Phishing Success (Entered Credentials)Lost Device (Encrypted)Lost Device (Non-Encrypted)Account CompromisedMalware DetectedRansomware DetectedApplication SupportOnboardOffboardChange RequestOtherLitigation SupportSub-Category - Change Request *HardwareSoftwareBillingProcessCapabilityOtherSub-Category - Purchase Request *HardwareSoftwareServicesConsultingOtherSub-Category - Marketing *CollateralSocial MediaWebsitesCustom FilesSub-Category - RealPage *AccountingActive BuildingAnswer AutomationBI & AnalyticsBudgetingContact CenterCustom PacketsLead 2 LeaseLeasing & RentsLMSOPS TechnologySyndication ListingVariance ReportWebsitesSub-Category - Property Request *Assistance AnimalApplication OverrideIAVF Charitable WaiverReasonable AccommodationReasonable ModificationSub-Category - Web Applications *ADPAVIDBluemoonConcurNovatimeU3UltranetSub-Category - Enterprise Software Support *SIEMMicrosoft SharePointMicrosoft AzureMicrosoft O365ComplyUpWebExZoomDNSFilterAlienVaultEDRCornerstoneBackupsFortiClientRegional Manager *Needed for approvalAccounting Rep *Needed for fundingProblem/Need Description *What is not working? Who is affected? How long?GDPR Agreement *I consent to having this website store my submitted information so they can respond to my inquiry.Submit