MANAGED IT SERVICES
IT Can Be Frustrating and Expensive
Let’s be honest, very rarely does someone reach out for IT support on a good day. Daily IT challenges can interrupt your business operations and cost you money. As your business grows, the reliance on technology also continues to grow. Most business owners soon find out that they can no longer focus on their primary business functions and IT at the same time.
Finding the right support can be an overwhelming and scary process. Most IT businesses operate on a Break/Fix model, where they only make money when your IT is not working correctly. An ineffective or inexperience IT company can hurt your productivity and profitability. When your IT company is a partner with aligned goals, your overall IT systems remain stable and reliable.
Enter the “Geeks of Glory”
We are a Managed Service Provider (MSP) that provides an all-inclusive flat monthly rate for proactive monitoring and support. Our team charges labor at a discounted rate for projects and requested onsite work as your business grows. This is a fully staffed service desk with network engineers, server engineers, cyber security analysts and desktop support.
Our team provides all your maintenance, security patches, firmware updates, and account management. You will gain access to the same experienced technical consultants that service the Department of Defense and Federal government projects.
We are an extension of your internal staff, with our team ready to answer technical question, address any issues, and offer you multiple solutions for your challenges. Having access to the right IT company can save you a lot of pain in the future. Our goals are to reduce your total cost of technology ownership, increase your productivity, and decrease your technology-related stress.
We love the challenge of addressing complex problems that others shy away from!
IT Tailored for Your Business
Let us develop a support program tailored to your specific needs. While you focus on your business, Digital Fire Team can provide you with a fully staffed IT department for a fraction of the costs.
Our lead engineers will work with you to identify your individualized company’s needs and provide you with several options to fit within your budget. Our engineers are industry certified and work with leading vendors to provide you with innovative solutions. This is not your average guy who is “good” with computers. We are trained professionals.
Our Managed Services staff understands the unique challenges and needs of small businesses; We know that your priority is running your business, and IT should not impede that ability.
Cyber Security is Incorporated
Your customers trust that your company is secure and that their transactions will also be protected. How damaging would it be for your company if you were the source of one of your customers losing all their data due to a compromise?
Our team does not cut corners. Our goal is to help you create a reliable and cost-effective infrastructure for your business. This includes protection from phishing, ransomware, and other malware. We are frequently called to do Incident Response for other IT companies when they are over their head.
Augmented or Co-Managed IT Services
We work great with organizations that may already have their own IT person or department. Our team can work alongside your current IT staff by taking care of the day-to-day maintenance, project surges, and expert level consulting. You’ll gain access to experienced support technicians and engineers when you need them, for a fraction of what it would cost to expand your team. Our Network Operation Center is available to support your staff’s monitoring needs. This frees up your IT staff to concentrate on your priorities that help you grow your company.
Digital Fire Team works with your current IT staff and helps them with the following use cases:
- Your in-house IT staff focuses on high-level, strategic IT issues and planning while we attend to the day-to-day IT support needs task with your staff, troubleshooting, software upgrades, data backup etc.
- Your in-house IT staff address support, troubleshooting, and software upgrades but requires support for server infrastructure, cloud services or security.
- Your in-house IT staff handles all day-to-day tasks but requires outside advice regarding your organization’s overall IT strategy.
Your company has been growing rapidly and needs to scale up its IT services to support the growth.
- Companies have in-house IT staff at their headquarters location but need a reliable solution for remote branch locations.
BENEFITS of Managed IT Services
- Full management and monitoring of all or part of your IT and Antivirus infrastructure
- Proactive anti-malware and antivirus support
- Helpdesk ticketing system
- Access to experienced senior engineers
- Faster response and resolution times for IT issues
- Software updates, patches, and upgrades
- Asset tracking and management
Contact our technical professionals at 210-951-3324 for more information or to schedule a complimentary initial consultation.