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Elementor #5359
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Last Name
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Title
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Job Title
Email
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Phone
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Ticket Information
Priority
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Low
Medium
High
Urgent
Low - Resolution is needed within 2 weeks
Medium - Resolution is needed within 2 days
High - Resolution is needed within 1 day
Critical - Resolution is needed immediately
Impact
*
No Impact
Minor
Major
Crisis
No Impact - No impact to current operations or financial loss
Minor - Work can be completed with little to no affect
Major - Major impact to operations or noticeable financial impact
Crisis - No work can be done for the organization or significant financial impact
Primary Category
*
Workstation Support
Network Support
Printer/Scanner Support
Server Support
Phone/VTC Support
Security Support
Change Request
Purchase Request
Enterprise Software Support
Website Support
Primary Category (LYND)
*
Realpage Support
Property Request
Marketing
Contracts
Web Applications
Workstation Support
Network Support
Printer/Scanner Support
Server Support
Phone/VTC Support
Security Support
Change Request
Purchase Request
Enterprise Software Support
Website Support
Secondary Category - Workstation Support
Software Issue
Hardware Issue
Performance Issue
Onboard
Offboard
Backup Support
Other
Secondary Category - Network Support
Outage
Slow Speeds
Wireless Issue
VPN Issue
Hardware Issue
Onboard
Offboard
Allow Request
Block Request
Other
Secondary Category - Printer/Scanner Support
Print Issue
Scan Issue
Install/Remove Scanner
Install/Remove Printer
Address Book Issue
Other
Secondary Category - Server Support
Add/Remove Role or Service
Hardware Issue
Install/Remove Service
Install/Remove Virtual Machine
Service Issue
Software Issue
Backup Issue
Virtualization Issue
Onboard
Offboard
Other
Secondary Category - Phone/Teleconference Support
Phone Issue
Conference System Issue
Application Issue
Fax Issue
Onboard
Offboard
Other
Secondary Category - Security Support
Account Compromised
Phishing Attempt
Lost or Stolen Device
Malware Detected
Ransomware Detected
Litigation Support
Data Exfiltration
Data Loss
Data Spillage
Denial of Service/DDoS
Compliance Support
Vulnerability
Policy Violation
Alert
Other
Tertiary Category - Phishing Attempt
Clicked Link
Entered Credentials
Remote Access Gained
Tertiary Category - Lost or Stolen Device
Encrypted Device
Unencrypted Device
Secondary Category - Change Request
Hardware
Software
Configuration
Billing
Process
Capability
Account
Other
Secondary Category - Purchase Request
Hardware
Software
Services
Consultation
Other
Secondary Category - Enterprise Software Support
SIEM
Sharepoint
Azure
Zoom
DNSFilter
Cornerstone
FortiClient
Antivirus
EDR
Office 365
Cisco Webex
Microsoft Teams
Parallels
Microsoft Intune
Jumpcloud
NinjaRMM Remote Access
LastPass
Other
Secondary Category - Website Support
Host Issue
DNS Issue
Outage
Change
Other
Secondary Category - Property Software Support (LYND)
Realpage
Accounting
BI & Analytics
Budgeting
Contact Center
Custom Packets
Knock
OPS Technology
Syndication Listing
Variance Reports
Other
Tertiary Category - Realpage Support (LYND)
ActiveBuilding
Websites
Answer Automation
Leasing & Rents
LMS
Screening
Red Balance
Marketing Center
New User
Other
Secondary Category - Marketing (LYND)
Rent Marketplace
Apartment List
Facebook
Google My Business
Instagram
Secondary Category - Web Applications (LYND)
ADP
AVID
Bluemoon
Concur
Ultranet
Secondary Category - Workstation Support (LYND)
Software Issue
Hardware Issue
Performance Issue
Onboard
Offboard
Other
Backup Support
Other
Secondary Category - Network Support (LYND)
Outage
Slow Speeds
Wireless Issue
VPN Issue
Hardware Issue
Onboard
Offboard
Allow Request
Block Request
Other
Secondary Category - Printer/Scanner Support (LYND)
Print Issue
Scan Issue
Install/Remove Scanner
Install/Remove Printer
Address Book Issue
Other
Secondary Category - Server Support (LYND)
Add/Remove Role or Service
Hardware Issue
Install/Remove Service
Install/Remove Virtual Machine
Service Issue
Software Issue
Backup Issue
Virtualization Issue
Onboard
Offboard
Other
Secondary Category - Phone/Teleconference Support
Phone Issue
Conference System Issue
Application Issue
Fax Issue
Onboard
Offboard
Other
Secondary Category - Security Support (LYND)
Phishing Attempt
Lost or Stolen Device
Account Compromised
Malware Detected
Ransomware Detected
Litigation Support
Data Exfiltration
Data Loss
Data Spillage
Denial of Service/DDoS
Compliance Support
Vulnerability
Policy Violation
Alert
Other
Tertiary Category - Phishing Attempt
Clicked Link
Entered Credentials
Remote Access Gained
Tertiary Category - Lost or Stolen Device
Encrypted
Unencrypted
Secondary Category - Change Request (LYND)
Hardware
Software
Configuration
Billing
Process
Capability
Account
Other
Secondary Category - Purchase Request (LYND)
Hardware
Software
Services
Consultation
Other
Secondary Category - Enterprise Software Support (LYND)
SIEM
Sharepoint
Azure
Zoom
CNSFilter
Cornerstone
FortiClient
Antivirus
EDR
Office 365
Cisco Webex
Microsoft Teams
Parallels
Microsoft Intune
Jumpcloud
NinjaRMM Remote Access
LastPass
Other
Secondary Category - Website Support (LYND)
Host Issue
DNS Issue
Outage
Change
Other
Description of Issue/Request
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